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Business to Business Coordinator in Helena, AL at Mspark

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Helena, AL
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Identifies and qualifies new sales opportunities for local and national Mspark sales divisions.


  • Processes incoming phone and online leads, including research and consulting with prospective clients to determine next steps and accurate assignment within Sales organization. (Determine local v national opportunities)

  • Qualifies leads and determines if they represent sales opportunities before making assignment within the Sales organization.

  • Speaks to Mspark products, services and general questions, using this knowledge when consulting with prospective clients.

  • Creates lead within the CRM system (Sparky) with relative notes/information, integrates leads into marketing automation platform (Marketo), and sends those inquires to the respective Account Executive or National Account Director in a timely manner.

  • Partners with Sales Team to ensure timely follow up on incoming leads, surfacing issues as needed - data clean up in Sparky & Marketo

  • Partner with Sales Operations (national & local) when lead reassignment is necessary, assuring appropriate sales process is followed in Sparky

  • Coordinates outbound campaigns to support new hires. Campaigns may include automated emails from Marketo, outbound phone calls, and mailed collateral.

  • Represents Mspark as customer service voice on social media - responding to Facebook messages and comments, routing questions and comments to appropriate internal resources.

  • Other duties as assigned

Experience and Skills:

The Sales Support Specialist is not a sales position, but instead the primary function of this role is to develop and qualify leads for the sales department to help meet sales goals. This role holds an important position at the top of the sales funnel.

The successful candidate will possess a combination of training and experience with a minimum 2 years’ experience with customer service; proficiency with Microsoft Office Suite, customer relationship management and marketing automation software, social media experience, and excellent communication skills.

If you are motivated, results-driven, and enjoy working in a customer-focused, highly-collaborative, and fast-paced work environment, we’d like to meet you.