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Desktop Support Specialist in Helena, AL at Mspark

Date Posted: 1/7/2019

Job Snapshot

Job Description

Mspark, a leading print media distribution company delivering results by connecting businesses to consumers in rural America, seeks an experienced and customer centric IT professional to join our team as the Desktop Support Analyst based at our corporate office located in Helena, AL, a Birmingham suburb. 

In this role, you will provide direct end user support for the company computer technology environment by resolving problems, installing hardware and software solutions as a member of the IT Helpdesk for local and remote users. You will be responsible for administration and internal support of the PCs, printers, phones and related equipment. Tasks include end user support, asset tracking and performing PC maintenance upgrades and configurations.


  • Answer, evaluate and prioritize incoming requests for assistance from users experiencing issues in a typical corporate environment including both local and remote offices and users.
  • Log and track calls using company ticketing system and in accordance with company service level metrics.
  • Primarily responsible for desktop hardware & software, networking and/or other computer-related technologies.
  • Maintain electronic knowledge bases articles used by the technical support team.
  • Maintain accurate hardware inventory utilizing asset tracking software.
  • Track all technology equipment, deployments and repairs.
  • Setup and configure desktop computers, laptops, printers, software, and peripheral equipment.
  • Operate and support audio/visual equipment.
  • Configure and support portable devices (i.e. cell phones, tablets, etc).
  • Responsible for maintaining third-party software and firmware updates and installations, including but not limited to Lenovo, Kaseya, Microsoft Office, and Anti-Virus.
  • Aptitude and ability to read instruction manuals, comprehend directions and resolve issues independently.
  • Assist Networking group with networking duties such as running cables, terminating cables and troubleshooting.
  • Communicate clearly and courteously at all times. Maintain a positive attitude in all situations.
  • Assist in training users on computer equipment.
  • Be available for afterhours on-call support.
  • Other duties as assigned

Experience and Skills:

Bachelor’s degree and two or more years related experience and/or training; or three or more years of experience in a similar role. Related hardware or Microsoft certifications are a plus.