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IT Support Manager in Birmingham, AL at Mspark

Date Posted: 7/23/2018

Job Snapshot

Job Description

Mspark, a leading print and digital media distribution company delivering results by connecting businesses to consumers in rural America seeks an experienced IT Support Manager to join our IT Team located at our Helena, AL Corporate office.

As an IT Support Manager, reporting directly to the Director of IT Operations and Information Security, you will be responsible for overseeing the timely delivery of quality technical support service to all Mspark employees, including both technical support and supervisory duties to oversee the daily operations of the IT Help Desk.  Common technical support duties include communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.


  • Daily oversight and management of the IT Help Desk Associates and functions.
  • Provide to management Help Desk reports around trends, volumes, SLA and other metrics as needed.
  • Work closely with other IT support areas aiding with issues and troubleshooting to resolution.
  • Stay current with all technologies in use within the organization to provide direct support.

Experience and Skills:

Required Technical and Professional Experience:

  • Bachelor’s Degree in Information Technology or significant work experience and proven competency in specialty areas is also acceptable.
  • Strong leadership/management experience managing a team of IT professionals
  • Experience troubleshooting and resolving issues with PC Hardware and Windows Software, IP networks and Remote Connectivity (RDS, VPN).
  • Strong knowledge of Word, Excel, Outlook and other office applications
  • Experience using and supporting Office 365 suite of Products
  • Detail oriented with effective communication skills
  • Ability to multitask


Here is what we have to offer you:

  • Casual work environment – shorts on Fridays!

  • A small, cohesive and experienced IT team.

  • A fun team environment

  • One of the best places to work in Birmingham in the 2017 & 2018 - - Birmingham Business Journal’s Best Places to Work Survey

Mspark offers competitive compensation and benefits and a team-oriented work environment.  EOE.

Ignite Your Career with Mspark!