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Director of Sales Operations, National Sales in Helena, AL at Mspark

Date Posted: 11/30/2018

Job Snapshot

Job Description

The Director of Sales Operations, National Sales (DSO) manages support functions essential to sales force productivity for the National Sales Team. These include supporting the functions of planning, reporting, quota setting and management, sales process optimization, sales job design, sales training coordination, sales program implementation, sales compensation administration, and other assigned duties.

This DSO is essentially responsible for the overall productivity and effectiveness of the national sales organization. Reporting directly to the SVP of National Sales, the DSO also works closely with internal stakeholders to ensure the appropriate objectives and priorities are enabled within the National Sales organization.

Job Responsibilities

  • Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales organization’s planning and forecasting efforts. As needed, coordinates planning activities with other functions and stakeholders within the company.
  • Works and collaborates with all National Sales Directors to ensure all sales organization objectives and projects are assigned and completed in a timely fashion.
  • Proactively identifies opportunities for sales process improvement. Works closely with sales leadership to inspect sales process quality and prioritize opportunities for improvement. Assists sales leadership in understanding process bottlenecks, gaps and inconsistencies. Facilitates an organization of continuous improvement.
  • Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
  • Implements enabling technologies, including CRM, to the sales teams. Monitors the sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales leadership to optimize the effectiveness of the firm’s technology investments.
  • Assists SVP of National Sales to ensures compliance with forecasting and pipelining in CRM with best practices. Determines issues and solution with National VPs and Directors.
  • Working with Accounting, Finance, and HR provides assistance with sales incentive compensation and contest administration on an as-needed basis.
  • Directs and supports the consistent implementation of company initiatives.
  • Builds peer support and strong internal-company relationships with other key management personnel.

Accountabilities and Performance Measures

  • Achievement of sales, quota/profit goals and strategic objectives for the National sales team.
  • Accountable for the on-time implementation of sales quota process and performance objectives.
  • Accountable for CRM adoption, engagement and compliance for National sales.
  • Accountable for the thorough implementation of sales organization-impacting initiatives.
  • Responsible for the efficient allocation of technology, support, and training resources impacting the National sales team.
  • Accountable for accurate and on-time reporting essential for sales organization effectiveness.
  • Achievement of strategic objectives as defined by company leadership.

Travel Requirements

  • As needed for local meetings, conference, etc (approximately 10% - once per month)


Experience and Skills:

This could be a great position for an analytical Sales Manager who has lead a team and has the knack for the operational side of sales. We use IBM Watson (Cognos) for Business Intelligence and Microsoft Dynamics is our CRM, experience with both is strongly preferred. You will also need to be proficient user of Excel for analyzing data and compiling reports. 

Mspark offers competitive compensation and benefits and team-oriented work environment. EOE.

Ignite Your Career with Mspark! www.Mspark.com